My identity has been verified. When do I receive my money?
Funds are disbursed on a rolling 4 week basis from the time you launch your fundraiser. If you end your fundraiser, any remaining funds will enter the disbursement cycle the following week. You will receive a confirmation email from Generosity once your funds are sent to your bank account, and should expect to see the funds in your account within 2-5 business days.
What if I don't receive my funds?
If there is an issue with your disbursement, such as a rejection from your bank for invalid bank information, you will be notified by Generosity's Customer Happiness team.
If you were notified your funds were sent, haven't otherwise heard from us, and you can't locate them in your account, double check for a deposit coming from Stripe, rather than Indiegogo or Generosity.
Please contact us if it has been more than a week from the disbursement date and you haven't heard from us.
What type of account is okay to use?
Stripe recommends using a checking account to receive funds. Many savings accounts can't receive electronic ACH transfers, so your best choice is to use a checking account to avoid a delay.
Finally, we always recommend checking your account and routing number directly with your bank if you have any questions about your banking information.
Not sure if this applies to you? Double check our article here.