FAQs for Organizers


Please note that after February 1, 2018, no new drafts can be created on Generosity. If you'd like to raise funds for a personal or charitable cause, you can do so through our partner, YouCaring. If you currently have a fundraiser in draft, you must launch it before February 28, 2018 and it will close automatically May 10, 2018.

What happens if I do not meet my goal?

Whether or not you meet your funding goal, you will still receive all the funds that you raised. Please keep in mind that there is a 3% + 30 cents fee from our credit card processor on all transactions.

What about Indiegogo's fixed or flexible model?

All fundraisers on Generosity use the 'Flexible' funding structure, allowing you to keep what you raise, even if you do not meet your goal. This model is selected automatically, so no need to specify before you launch your fundraiser!

Who will support my fundraiser?

Your friends, family and supporters will likely be your first points of contact, especially through your social media channels. As word spreads, however, your fundraiser community can grow, and you may receive support from people you do not know.

Can I make my fundraiser private?

At this time all fundraisers on Generosity are public. Let us know if private fundraisers are something you’d like us to offer by contacting our Happiness Team. 

How do I end my fundraiser?

At this time, you can run your fundraiser for any number of days. For instructions on ending your fundraiser, please see: How Do I End My Fundraiser?

When do I get my money?

Funds are disbursed on a three week basis until you end your fundraiser, at which point your funds will be disbursed within 15 business days. You can always run a second fundraiser if you’d like to raise more funds. See When You Can Expect Your Funds for more information on receiving your funds.

How do donors give to my fundraiser?

Anyone with a credit card can donate to your fundraiser. Generosity accepts Visa, Mastercard, Discover, and American Express. At this time, we do not accept prepaid cards. Other third party payment processors, such as PayPal, are not available on Generosity. 

Click here for more information on donating, or how to add offline donations to your fundraiser.

Can my Generosity fundraiser be linked to an Indiegogo partnership?

At this time, Generosity does not have partnership opportunities for fundraisers. 

Can I delete my Generosity fundraiser?

No. All fundraisers that have raised funds must be kept live in order to preserve your fundraiser information and donor details. If you haven’t raised funds, click on “My Fundraisers” in the dropdown below your name. Next to your fundraiser image, click on the Actions dropdown to delete your fundraiser.

Are funds raised on Generosity taxable income?

In most cases, a donation to a personal fundraiser is considered a gift and not taxable income to the campaign owner. Donations to fundraisers raising money for a nonprofit may be taxable and are subject to tax treatment for non-profits  We always recommend that you speak with your tax advisor about your specific situation, as we can not provide tax or legal advice.

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