Policy Updates - December 2017

Generosity has made changes to several of our policies that may affect your account or fundraiser. Please read below for details.

Minimum Disbursement Amount is $100

The minimum disbursement amount for any fundraiser is $100. If your fundraiser has raised less than $100 during your disbursement period, Generosity will not be able to send the funds to you. If you raise less than $100 during your funding period, an automated email will be sent to let you know the funds cannot be sent. If you haven't raised at least $100 within 6 months, all undisbursed funds will be refunded to your donors. Your donors will also receive an email to let them know they've been refunded.

Fundraisers That Have Not Received a Donation in 6 Months Will Be Closed

If your fundraiser hasn't received any donations within a 6 month period, or you haven't raised at least $100 in 6 months, Generosity will close your page to donations and your fundraiser will end. If there are any funds waiting to be disbursed, we'll send you an email prompting you to complete your bank account information so we can disburse your funds to you. 

Draft Fundraisers Will Expire After 6 Months

If you have a fundraiser in draft mode for longer than 6 months, it will expire and be removed from your account. We won't be able to recover removed drafts. If your draft fundraiser is nearing the 6 month mark, we will send you an email to let you know that it will be removed unless you launch it.

Timeline For these Changes: 

  • Customers were notified of these upcoming changes on December 4, 2017 (PT) 
  • The Policies will go into effect the following week- the week of December 11, 2017

Please feel free to contact us with any questions, concerns or feedback. 

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